Our Platform

A parking platform built
for your community.

Otto Connect is a holistic parking management platform. We built it entirely in-house to ensure it works at scale and in low-signal areas while allowing the flexibility to be customized specifically for your community.

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SurfCAST by Otto Connect ParkingCAST by Otto Connect
A Complete Platform

Everything You Need.

We've built a holistic solution that can simplify and modernize how you manage parking. Everything is built in-house and owned entirely by us, which means added flexibility and no third-party licensing costs passed on to you.

🚗 Registration & Permits
  • ✓ Mobile app (iOS & Android) app for quick and easy permit access
  • ✓ No app required -- Web interface with full feature parity or pay-by-phone
  • ✓ License plate based permit. No kiosks, meters, stickers, or hangtags
  • ✓ Resident, visitor, and fully customizable permit tiers
  • ✓ Seasonal, daily, and hourly rates with auto-upgrades when hourly exceeds daily
  • ✓ Soft launch mode including an optional 30-day warning period before enforcement begins
  • ✓ SMS alerts 15 minutes before a permit expires
👮 Enforcement
  • ✓ Officer enforcement app with real-time license plate scan
  • ✓ Photo documentation captured at time of citation
  • ✓ Configurable violation codes and citation fine schedule
  • ✓ Appeals management, payments, and collections built in
  • ✓ Rental property violation notifications to owners and management companies
  • ✓ Works in remote, low-signal environments like beaches or mountains
  • ✓ Patrol routes configurable by zone and time of day
💰 Payments & Revenue
  • ✓ We support all major credit cards and digital payments via Braintree
  • ✓ QR code and pay-by-phone for paying without the app
  • ✓ Real-time financial dashboard enables you to monitor revenue and compliance 24/7
  • ✓ Monthly auditable reports delivered on a set schedule
  • ✓ ACH payment deposited to your municipality on schedule
  • ✓ Revenue sharing model with no flat monthly fees, no upfront software costs
  • ✓ Enterprise-grade, AWS-hosted infrastructure with 99%+ SLA uptime
🤝 Community & Support
  • ✓ Community features in the app — tide charts, trail maps, local events
  • ✓ Free banner ads for local businesses, linked to their website
  • ✓ Phone support for non-app users — real person, business hours
  • ✓ Dedicated local manager and defined escalation path
  • ✓ We attend town meetings and coordinate with your police department
  • ✓ Monthly performance reviews with your town staff
📋 Compliance & Audit
  • ✓ Full audit trail of every transaction, citation, and system login
  • ✓ Role-based admin access — town staff see only what they need
  • ✓ Timestamp and officer ID recorded on every enforcement action
  • ✓ Citation dispute log with full outcome tracking
  • ✓ Monthly reconciliation reports for municipal finance teams
  • ✓ Exportable transaction records in standard formats
Key Workflows

How the platform works

Parker Registration Flow

How parkers register, pay, and how compliance is verified in the field

🚗  Parker Journey
📱  SurfCAST System
1

See Signage at Lot

Parker arrives and sees permit zone signs with QR code and instructions.

2

Use SurfCAST App / website & Register

Scans QR code to access the website or downloads the free SurfCAST parker app. User creates an account.

3

Select Zone & Permit Type

Enter license plate number, select their parking zone, select permit type / duration.

4

Pay & Confirm

Purchases a permit, payment processed securely, and confirmation issued instantly along with any town specific messaging.

5

Park

Parker displays nothing on their vehicle. Their license plate IS their permit in the system.

6

Renew or Manage Anytime

Parker can renew, update vehicle info, or manage their permit from the app at any time.

A

Account Created in SurfCAST

Registration is recorded and the vehicle is linked to the parker's account.

B

Zone & Dates Validated

System confirms the permit is valid for the correct zone, dates, and time window selected.

C

Payment Processed

Secure payment collected; city's revenue share is tracked automatically per transaction.

D

Permit Active

Permit status is live in the system and associated to the vehicle / license plate. No physical sticker or hangtag is needed.

E

Expiry Alerts Sent

App sends automated renewal reminders before permit expiration to reduce unintentional lapses.

F

Revenue & Compliance Reported

All transactions and permit activity flow into the city's real-time reporting dashboard

✦   Your License Plate is Your Permit   ✦
Easy

Users register, purchase,

and park

Affordable

No need to purchase expensive hardware or kiosks

Enforceable

Everything is through the vehicle license plate,

no stickers or hangtags needed

Real-Time

Permit purchases and expirations are updated immediately in our server

Auditable

All activity is logged in our central server for future compliance needs

Enforcement Officer Workflow

From zone entry to citation — simple, accurate, and fully documented

1
🚗

Officer Patrols the Parking Zone

An enforcement officer patrols the permitted parking zone on foot or by vehicle, moving through each lot and space systematically to identify vehicles and assess compliance.

2
📋

Vehicle Scanned

The officer enters the license plate into the SurfCAST device.

3
🔍

System Checks Permit Database

The plate is instantly checked against the live permit registry and the result shown on officer's handheld in real time.

4
⚖️

Officer Reviews & Confirms Compliance Decision

The officer reviews the compliance result on screen and confirms before any action is taken.

Compliant (valid permit found) or Violation (no permit, expired permit, or wrong zone).

↙ Valid Permit|Other ↘
✓
Compliant
No Action

The scan is logged, but no action is needed.

✕
Violation
Citation Issued

Officer confirms violation and takes photos of the vehicle. Citation is generated with plate, zone, timestamp, and then placed on vehicle. All information is logged to the server.

Easy

Everything is through the vehicle license plate, no stickers or hangtags needed

Real-Time

Permit checks interact real-time with the server for the most accurate information

Correct

Each violation is reviewed by an enforcement officer before being issued

Compliant

All scans are logged with timestamp & GPS and violations include photos

Auditable

All activity is stored in our central server for future compliance needs

Implementation Timeline

From contract signing to full launch in as little as 8 weeks

Major Milestones
Contract
Signed
Kickoff
Call
Permits & Zones
Defined
System
Configured
Signage
Installed
Comms
Launched
Soft
Launch
Full
Launch ✓
Phase 1
Kickoff
Execute service agreement
Introduce project team & city contacts
Kickoff call with city staff
Define project timeline & milestones
Identify key stakeholders
Phase 2
Planning
On-site lot assessment & space counts
Define permit zones & boundaries
Set pricing, seasons, & permit types
Confirm enforcement patrol routes
Finalize citation fine schedule
Phase 3
System Config
Build zones & lots in SurfCAST
Configure permit types & pricing
Set up city admin dashboard access
Configure citation workflow & codes
QA testing of all system components
Phase 4
Signage & Comms
Design permit zone signage
Fabricate & install signs at all lots
Draft resident & visitor notice
Prepare FAQ & registration guide
Coordinate city communications plan
Phase 5
Soft Launch
Open registration for residents
Enforcement officers begin patrols
Warning period, no citations
Gather feedback & tune system
City staff dashboard training
Phase 6
Full Launch
Full enforcement begins
Citations issued for violations
Revenue reporting goes live
Ongoing Otto Connect support
Monthly performance reviews
ℹ
Timeline is based on typical deployments. Exact schedule is coordinated with city staff after contract execution and may vary based on lot count, signage scope, and seasonal launch preferences.